Rutgers University is in the process of revising their complaint resolution and grievance procedures. Information on this page is subject to change at any time. If you have questions related to a complaint or grievance related to disability, please contact the Office of Disability Services at the Rutgers University campus the student is currently enrolled or the ADA/504 Officer at firstname.lastname@example.org.
All requests for accommodations or special services should first be brought to the Coordinator. Problems with approved accommodations or services should first be reported to the student’s coordinator.
In order to initiate a Level One grievance, the student should complete a Level One grievance form and submit it to his/her coordinator.
If the student is unable to resolve the matter with the coordinator, the student and the coordinator should forward a request to the Director of the Office of Disability Services, or designee, for an informal resolution. In the event that the student is dissatisfied with the informal resolution, he/she may file a Level Two grievance by filling out the Level Two grievance form.
The request for review must be filed within twenty (20) business days of the final response of the Coordinator to the student’s request. The Director shall investigate the matter and issue a written decision within ten (10) business days after receiving the complaint. The Director and the student may mutually agree on an exact extension of time if additional information gathering is necessary.
In the event that the student is dissatisfied with the written decision of the Director of Disability Services, he/she has the right to file a Level Three Grievance with the University ADA /504 Compliance Officer. In order to begin this process, the student must complete the Grievance Form.
In order to be accepted, a Level Three Grievance must ordinarily be filed within thirty (30) business days of the date of the written decision of the Director of Disability Services. The University ADA/504 Compliance Officer reserves the right to refuse to investigate Grievance Appeals filed more than thirty (30) business days after the date of the written decision of the Director of Disability Services.
Upon receipt of a Level Three Grievance, the University ADA/504 Compliance Officer or his designee shall investigate the matter. Investigation will ordinarily involve interviewing relevant individuals and reviewing reasonably available documents.
Upon completion of the investigation, the University ADA/504 Compliance Officer will issue the student a written determination which will specify findings and, if appropriate, the resolution of the matter. Such written determination shall ordinarily be issued within thirty (30) business days of the date of the request for review. Circumstances which may prolong the response of the University ADA/504 Compliance Officer include the intervention of a semester break and such other circumstances which may render unavailable persons necessary to an appropriate resolution of the complaint.
The University ADA/504 Compliance Officer shall maintain files and records relating to all Level Three Grievances. The right of the student to an equitable and timely resolution of a complaint filed hereunder shall not be impaired by the person’s pursuit of other remedies such as the filing of a complaint with the responsible federal or state department agency.